SHOP FAQ

What is a giclée print? Essentially, a giclée print is the closest reproduction to a piece of original artwork available. Sometimes it is almost indistinguishable from the original work. Giclée prints differ from cheaper, digital prints in several ways:  

1. They are made on expensive, high-quality printers that use 9 different ink cartridge colors which gives much greater depth of image than a standard CMYK only printer.

2. The inks used are pigment-based instead of dye-based inks. These inks give the prints their archival quality- they are guaranteed not to fade for at least 99 years. 

3. The paper is archival-- 100% cotton and acid free. The printing process allows the inks to sink in and be obsorbed into the paper mainting a rich, matte finish just like the original painting. You'll notice with less-expensive digital prints, the ink sits on top creating a sheen.

Can I purchase a print of one of you artworks that is not for sale in your shop? I do not offer prints of client work- only my own work. If there is a piece of my personal work that you would like to see prints of, please let me know. If I get enough requests I will do a run of prints. info@janelkennedy.com

Shipping:  All purchases will be shipped via USPS  within 2 business days of completed payment.

 

Notecards will be shipped via First Class mail which is estimated at 1-3 days. No tracking is provided.

 

Everything else will be shipped via USPS Priority. A tracking number will be sent to you once it ships. Priority mail usually arrives anywhere in the continental US in 2-3 business days, but it is NOT guaranteed.

 

If you need your package guaranteed by a certain date, please contact info@janelkennedy to arrange an express shipping method. 

International Shipping: I am currently not offering international shipping. The cost for any shipping method that comes with tracking info is so high that it exceeds the cost of the actual item being purchased. USPS does offer first class international shipping, which is affordable, but does not offer tracking and I don't trust them to ship without tracking. If you want to pay a large sum for international shipping, I will do it. Just contact me first: info@janelkennedy.com

Returns/ exchanges: I want you to be completely happy with your purchase. If for any reason you are not, please contact me and I'll make it right. info@janelkennedy.com

Gifts:  I'm all about prezzies! To ship strait to a recipient simply enter their information in the shipping address and yours in the billing.  I am currently working on a "gift" option where for $5 you can add gift wrapping and a personal message to the recipient.  Until this option is live, feel free to email me to set this up. info@janelkennedy.com

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